Frequently Asked Questions

Order related FAQs

Do you ship Worldwide?

Currently we are only shipping to USA and Canada.

Will my order be shipped in multiple parcels?

If you place a large order, it may be fulfilled in multiple shipments.

How long will my order take to deliver?

Your order should take between 8 - 10 business days to arrive at your doorstep.

Will I have to pay any customs fees?

We are confident that there will be no customs fees. However we are not responsible for customs fees or import duties. If any such costs are required, it is the buyers responsibility to pay the balance.

What are my payment options?

We accept payments by PayPal, Visa, MasterCard and American Express.

What are my shipping options?

We currently only offer one standard shipping option, which is USPS, which is a US Postal Service. We do not offer Expedited Shipping.

How secure is this site?

Java Sunrise Coffee processes payments using the Stripe payment gateway. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. We take security very seriously, all payments are verified by Stripe to prevent fraud.

If an order is identified as fraud by our smart systems then as per our terms of service, we do not process such an order and the money is immediately refunded with the concerned order cancelled immediately.

Can I amend my order?

Contact us as soon as possible if you wish to amend your order. We ship items out usually within 1 working day, so cannot guarantee any changes will be made. It is your responsibility to ensure you check out with the correct items and shipping info.

Where is my order?

You will receive an email with tracking information once your order is dispatched.

How do I track my order?

You can track your order via the email we sent you. We also have a link to our Order Tracking page on our Home Page.

When will I receive my order?

Once your order is trackable, it will take between 3-5 business days to be delivered if you are in USA. For other countries, it may take about 6-7 business days.

Can I return or exchange an item?

Absolutely. We offer a 30 day refund time from the date you receive your parcel. Read our Refund Policy page for more info. If you are unhappy with your order, we encourage you to email us directly on our website, so we may resolve your issue with the product.

What if I received a faulty item?

If you discover a fault, please contact us immediately (within 7 days of receiving your parcel) via ‘Contact Us’ on our website.

Coffee FAQs

Where does Coffee come from?

Coffee comes from a plant! Coffee plants are woody evergreens that can grow up to 10 meters tall when growing in the wild. So the roasted coffee bean that was brewed to make your favourite drink this morning, is indeed the seed from a berry.

What is the difference between single origins and coffee blends?

Single origin coffee is coffee that has come from a single source that gives focus to one distinct area or geographical region where the coffee is grown. This is a great way to experience different coffee from each region. We have various Single origin coffee for you to try from Colombia, Guatamela, Costa Rica, Peru, Ethiopia, Bali etc.

Blends are coffee that have come from two or more sources and have been mixed together to create a particular flavour profile. Blends are generally more rounded with their characteristics and provide a better consistency over time in the flavour profile, as opposed to single origin coffees as the seasonal changes in each crop will not affect the overall flavour when it is blended with several other coffees. Blends generally tolerate milk a little better than single origin coffees and black coffee is usually the best way to experience the differences in single origin coffee. Have you tried our Blends?

What is your strongest coffee?
This is almost a trick question as most people when asking for our strongest coffee assume that flavour and coffee are synonymous, however caffeine is actually roasted out of coffee, so the darker the roast, the less caffeine your cup contains.

So, if you’re looking for our strongest flavour, then our extra dark roasted coffees will suit, however if you are looking for our strongest caffeine containing coffee, then our lighter roasted coffees will be what you are looking for.

What is the best temperature for brewing coffee?
The temperature of water plays an important role in the flavour profile of the coffee. Unfortunately there is no clear cut answer to the what the right temperature for brewing coffee is, as there are so many variables that play like the type of coffee, the grind size and the method of brewing to name a few. 

Generally speaking, the ideal water temperature is between 91°C and 95°C (195°F and 205°F) and one should never use freshly boiled water, as it will burn the coffee resulting in bitterness. Higher temperatures can draw more acidity into the cup, so we may need to shorten extraction/brew time, however lower temperatures may leave us with a sourness as a result of under extracted coffee, so you may need to increase extraction/brew time (an extreme example of this is the cold brew process where cold water and coffee can brew for up to 24 hours before you get the right balance and flavour, but it is generally going to be far less acidic than if you had brewed the coffee normally).

How long will my coffee last?
Coffee doesn’t go off or bad, but will lose freshness and flavour over time. The degradation period is also dependent on how coffee is stored.
If we correctly store our roasted coffee as whole beans and grind as we need, then we can expect to get the best out of our coffee from 3 days up to 3 weeks after roasting.
If we get the coffee ground at the time of purchase, we can expect to get the best out of our coffee for up to 2 weeks or so. With correct storage, ground coffee will still retain most flavour for a month or two, but the taste will not be as vibrant. You can keep coffee in the pouch/bag it came in, assuming that it is resealable and airtight but the ideal storage vessel for the coffee is an airtight canister, especially one with some sort of one-way valve to vent excess oxygen and carbon dioxide (which is emitted by coffee after roasting).

Is it better to grind my coffee as I need it?
Yes, by keeping your beans whole until you need them, you will reduce the severity of oxidation.
Ground coffee degrades at a much faster rate as there is a larger surface area for the oxygen to affect.

Can I keep my coffee in the fridge or freezer?
No, as the fridge or freezer could actually be doing more harm than good. Temperature fluctuations caused by taking coffee in and out of the fridge or freezer on a daily basis will result in a build-up of moisture (condensation), causing your coffee to bloom slightly resulting in a loss of flavour and vibrancy.
If you want to store bulk amounts of coffee, keeping it in the freezer will preserve freshness, however your coffee should ideally be stored in smaller, airtight batches that can be entirely removed and kept out of the freezer.

Which coffee grinder do you recommend?
It depends on what you are looking for. Are you after a cost effective Manual Grinder or are you wanting to go for an Electric Grinder; do you want something that doesn’t take up much room etc; the make of the grinder you are after etc. You may have to do some research on the product that best meets your needs.

What is the best coffee for my coffee maker?
We have a range of great Coffees across multiple categories.
For Espresso Makers (machines or stovetop) try our Blends. If you prefer single origin, then our Colombia, Bali, Costa Rica, Ethiopia are also good for the espresso.
For Plungers (French presses, cafetieres) our Colombia is best. The Cowboy Blend is also a great coffee in the plunger category, if you prefer blends.
For Filters and Drippers (including Cold Brew/Drip): our 6 Bean Blend is great. The Colombia Dark also makes a fantastic filter coffee and is our most popular cold brew coffee.

Stay tuned and check our website and social media for updates.

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